Refund policy
Refund and Return Policy
We want you to be happy with your Happy Birdie purchase. If something isn’t quite right, please contact us and we’ll do our best to help.
Change-of-mind returns
We accept change-of-mind returns within 30 days of delivery.
To be eligible for a return, the item must be:
- Unworn, unused and unwashed
- In its original condition
- Free from marks, odours and damage
- Returned with all original tags and packaging
- Accompanied by proof of purchase
To request a return, email hello@happybirdie.golf with your order number and the item you would like to return. Please wait for return instructions before sending your item.
Customers are responsible for change-of-mind return postage. We recommend using a tracked postal service, as Happy Birdie cannot be responsible for returns lost in transit.
Original shipping charges are not refundable for change-of-mind returns.
Hygiene and worn items
For hygiene reasons, we cannot accept change-of-mind returns on items that have been worn, used or washed.
Caps may be carefully tried on but must be returned unworn, with “all original tags attached and original packaging included.”. We cannot accept caps showing signs of wear, including marks, makeup, hair products, perspiration, odours or damage.
These conditions apply only to change-of-mind returns and do not affect your rights under Australian Consumer Law if an item is faulty, damaged or incorrectly supplied.
Exchanges
If you need a different size or colour, please contact us within 30 days of delivery. Exchanges are subject to availability.
If your preferred item is unavailable, we can offer a refund or store credit. Customers are responsible for return postage and the cost of sending the replacement item for change-of-mind exchanges.
Sale items
Sale items may be returned unless they are clearly marked Final Sale.
Final Sale items cannot be returned for change of mind. This does not affect your rights if an item is faulty, damaged, incorrectly described or does not meet a consumer guarantee under Australian Consumer Law.
Faulty, damaged or incorrect items
Please inspect your order when it arrives and contact us as soon as reasonably possible if an item is faulty, damaged or incorrect.
Email hello@happybirdie.golf with your order number, a description of the issue and photographs where helpful. We will assess the item and provide an appropriate remedy in accordance with Australian Consumer Law.
Where an item has a major problem under Australian Consumer Law, you can choose a replacement or refund. For a minor problem, we will provide an appropriate remedy within a reasonable time. Happy Birdie will cover reasonable return postage costs when an item is confirmed as faulty, damaged or incorrectly supplied.
Our timeframes for change-of-mind returns do not limit your rights regarding faulty products.
Refunds
Returns are generally assessed within 2–3 business days of arriving with us. Once your return has been inspected, we will notify you of the outcome.
Approved refunds will be issued to the original payment method. Please allow an additional 5–10 business days for the refund to appear, depending on your bank or payment provider.
Australian and New Zealand consumer rights
Our products come with consumer guarantees that cannot be excluded under Australian Consumer Law. Nothing in this policy excludes, restricts or modifies any rights or remedies available to you under Australian Consumer Law.
For New Zealand customers, nothing in this policy excludes or limits any rights or remedies available under applicable New Zealand consumer laws, including the Consumer Guarantees Act 1993.
Contact us
For return or refund enquiries, contact:
Happy Birdie
Email: hello@happybirdie.com